Before submitting a request, please ensure all assets and data, if applicable, are loaded to the secure file transfer system, Citrix Sharefile.

To submit a new request, start by going to http://email.engagednation.com/support/#/tickets/new.
Log in or create an account by clicking "Sign up now". If you have an account and cannot log in, click "Lost Password", located below the Login button.
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Then follow the steps below to submit your request or inquiry:

THE ANATOMY OF A REQUEST

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  1. Subject: Enter the name of your request or email.
  2. Include anyone on your team you'd like to CC on the request.
  3. Choose an option (Based on the option chosen here, different fields will display below step 5).
    1. Data Ingestion (Have Engaged Nation import your data)
    2. New Email Request
    3. Sales Request (Upgrade and change your current plan)
    4. Support & Help (Inquiries and assistance with an issue)
  4. Type (Categorize your request urgency or inquiry type).Image Placeholder
  5. Description: Include links or further details.
  6. Additional Fields by chosen Email Request & Inquiries option*:
    *(Note: Please hover over the Image Placeholderto get specific details on each field's requirements.)
    1. Data Ingestion Only Image Placeholder
    2. New Email RequestsImage Placeholder
    3. Sales RequestImage Placeholder
    4. Support & HelpImage Placeholder
  7. Click "Submit".

Congratulations, you have successfully submitted a request and are on your way! Still having issues? Please send an email to us at email@engagednation.com.