Troubleshooting Errors

To avoid errors, we recommend make the following edits. 

Optional but recommended - Edit Timestamp Permissions
A timestamp error could occur, please configure the timestamp permissions to avoid the issue.

Go to Preferences > Transfer > Default (or whichever preset they are using) > Edit > uncheck both Set permissions and Preserve timestamp (in the Upload options section).



Optional But Recommended - Disable .filepart Feature
WinSCP has a setting enabled by default that transfers files larger than 100kb to a temporary file name (with the .filepart appended to the file name), and then renames the file. The original file transfer is being recognized as an upload an it's moving the file before WinSCP has a chance to rename the file.

To avoid this issue, disable the feature in WinSCP:

  1. Click Options > Preferences.
  2. In the Preferences dialog box, click to expand the Transfer node, then click Endurance.
  3. Under Enable transfer resume/transfer to temporary filename for, click Disable.
  4. Click OK to save the changes.